The TMC Support Portal uses Microsoft Single Sign-On (SSO) for authentication.

1. Click the "Sign in with Microsoft" button on the login page
2. Enter your TMC Microsoft credentials (your work email and password)
3. You'll be automatically logged in and redirected to the home page

💡 Tip: If you're already logged into other Microsoft services, you may be logged in automatically!

The top navigation bar provides quick access to all portal features:

• Home - Main dashboard with quick access tiles and resources
• Ticket Status - View and track your submitted tickets
• Create Ticket - Submit a new support request
• Diags - Run system diagnostics
• AI Assist - Get instant help from our AI assistant
• Growth Portal - Access tacticals and metrics
• FlowState - Documentation and guides
• TeleTech - Tele Health System

📱 Mobile: On smaller screens, only icons are shown. Hover or tap to see the full name!

You can customize the portal's appearance with different color themes:

1. Look for the palette icon in the top-right corner of the navigation bar
2. Click it to open the theme selector
3. Choose from 4 available themes:
   • 🔵 Ocean Blue - Light blue gradient (default)
   • ⚫ Slate Professional - Neutral gray tones
   • 🟠 Sunset Warm - Warm amber/orange tones
   • 🌙 Midnight Dark - Full dark mode

✨ Your preference is saved! The portal will remember your theme choice even after you close your browser.

The "Quick Access Resources" section on the home page can be collapsed to save space:

1. Click on the "Quick Access Resources" header bar
2. The section will collapse/expand with a smooth animation
3. The arrow icon indicates the current state

💾 Remembered: Your preference (collapsed or expanded) is saved and will persist across sessions.

To submit a new support request:

1. Click the "Submit Ticket" tile on the home page, or use the "Create Ticket" tab in the navigation
2. Select the appropriate ticket type:
   • 🖥️ IT Support - Technical issues, hardware, software
   • ✈️ Concur - Travel and expense requests
   • 🔥 Ignite - Ignite platform issues
3. Fill out the required fields (marked with *)
4. Add any file attachments if needed
5. Click "Submit Ticket"

✅ You'll receive a confirmation with your ticket number once submitted!

The portal supports several ticket categories:

Yes! You can attach files to support your ticket:

• Look for the "Attachments" section in the ticket form
• Click to browse or drag & drop files
• Maximum file size: 10MB per file
• Supported formats: Images, PDFs, documents, and most common file types

📎 Tip: Screenshots are very helpful for IT issues! Use Windows + Shift + S to capture your screen.

The Ticket Status page shows tickets based on your email address:

• Your tickets: All tickets you've submitted (reporter = your email)
• Tickets assigned to you: Tickets where you're the assignee
• Tickets where you're the requester: Tickets submitted on your behalf

🔒 Privacy: You cannot see other employees' tickets unless you're directly associated with them.

To view your ticket status:

1. Click the "Ticket Status" tile on the home page, or use the navigation tab
2. Your tickets will be displayed with color-coded status indicators:
   • Open/New - Ticket received, awaiting assignment
   • In Progress - Being worked on
   • Waiting - Awaiting your response or info
   • Resolved/Closed - Completed
3. Click on any ticket to see full details

To add a comment or reply to a ticket:

1. Go to Ticket Status and click on the ticket you want to update
2. Scroll to the "Comments" section at the bottom
3. Type your message in the comment box
4. Click "Add Comment" to submit

⚠️ Note: Adding a comment to a resolved/closed ticket may reopen it.

The Quick Access Resources section provides shortcuts to commonly used tools:

🔗 External links open in a new tab. Internal links (like Lottery Wheel) navigate within the portal.

The TMC Approved Applications section on the home page displays a catalog of company-approved software organized by category:

• Word Processing - Microsoft Word, Google Docs
• Spreadsheets - Microsoft Excel, Google Sheets
• Communication - Microsoft Teams, Outlook, Zoom
• Collaboration - SharePoint, OneDrive
• PDF Tools - Adobe Acrobat Reader/Pro
• Security - Microsoft Authenticator
• And more...

💡 Tip: Click on "TMC Approved Applications" header to expand/collapse the section. Click any application card to see details.

Some applications require approval before use. You can identify these by the lock icon:

1. Click on the application card to see its details
2. Review the access requirements and notes
3. Click the "Request Access" button
4. This will open a pre-filled IT Support ticket form
5. Add any additional details about why you need the software
6. Submit the ticket

⏱️ Processing time: Software access requests are typically reviewed within 1-2 business days.

Applications are marked with different icons to indicate access status:

✅ Most common software like Office 365 apps are already available to you!

If you need software that isn't in the Approved Applications catalog:

1. Create an IT Support ticket
2. Select issue type: "New Software Installation"
3. Provide details about the software:
   • Software name and vendor
   • Business justification (why you need it)
   • Any licensing information you have
4. IT will review the request for security and licensing compliance

🚫 Important: Do not install unapproved software without IT approval. This helps protect company security.

Try these troubleshooting steps:

1. Hard refresh: Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac)
2. Clear browser cache: Settings → Privacy → Clear browsing data
3. Try a different browser: Chrome, Edge, or Firefox recommended
4. Check your internet connection
5. Disable browser extensions temporarily

🆘 Still having issues? Contact IT support directly at support@therapymgmt.com

If you're having trouble signing in:

1. Ensure you're using your TMC work email (@therapymgmt.com)
2. Verify your password is correct
3. Check if your account is locked (contact IT after 5 failed attempts)
4. Try signing out of all Microsoft accounts and signing in fresh
5. Clear cookies and try again

If you don't see your tickets:

• Tickets are linked to your email address - ensure you're logged in with the same email used to create tickets
• There may be a temporary connection issue - try refreshing the page
• Very old tickets may be archived and not visible
• If you submitted a ticket via email, it may take a few minutes to appear